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Service & Support

Why choose Blue’s unique 3 step nationwide support service?

We build lasting relationships with our customers. Our objective is to work with you way beyond the initial sale, meaning we offer unique on-going support throughout the entire life of your machinery. It’s why we have heavily invested in our support service to ensure you gain maximum uptime and minimise downtime.

For the best support in your area call Blue.

Please click on the circle icons to view the area contact details.

Service Spares Service & Spares
Services and Spares Map
Service
Blue London Guildford 01483 370 371
Bluemac Dungannon 0288 775 5139
Blue Central Northwich 01606 261 262
Blue Ireland Portlaoise 000353 57 8665270
Blue Southern Bristol 01275 285 285
Spares
Blue Spares Warrington 0345 1300 669
Service & Spares
Blue Fuchs Bristol 01275 841 242
Blue Scotland Stirling 01786 469 444

Maximise uptime

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Maintenance and service

Keep your machine running efficiently and reliably.

Blue expert engineers - we know your machine best

Blue expert engineers - we know your machine best

Our engineers go through extensive,on-going training programs at our manufacturer’s facilities, ensuring they are highly skilled when it comes to working on your machine.

Maintenance contracts to suit your operation

Maintenance contracts to suit your operation

For peace of mind our purpose built service plans, designed around your requirements, can be built into capital costs. So you know exactly what your machine expenditure will be.

Machine analysis - spot future issues, greatly reducing risk of costly breakdowns

Machine analysis - spot future issues, greatly reducing risk of costly breakdowns

Our engineers are trained to analyse your entire machine on each visit, highlighting any aspects that could need addressing to prevent future breakdowns.

Keeping your operation moving efficiently & profitably

Blue place utmost importance in maintaining equipment & breakdown prevention. With over £2 million worth of equipment sold across the group each week, we have invested heavily in our maintenance and training services to support our loyal customers.

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Operator training

We’ve invested in a unique purpose built training facility designed to benefit your business.

We can train your operators to carry out routine maintenance keeping machines running at peak performance

We can train your operators to carry out routine maintenance keeping machines running at peak performance

We want to assist you in maintaining your machinery. This will not only reduce any downtime but also improve any resale value.

All leading manufacturers machines covered

All leading manufacturers machines covered

Our purpose built training facility located at our Blue Southern Office houses circuit boards, control panels and PLC’s from all the leading machinery sold by Blue.

New machine training

New machine training

We offer full training to the machine operative when we sell a new piece of equipment. This will include guidance on required daily checks and instruction on simple maintenance tasks.

Minimise downtime

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Fast response breakdown cover

One call is all it takes - saves precious time

One call is all it takes - saves precious time

Our engineers go through extensive, on-going training programs at our manufacturer’s facilities, ensuring they are highly skilled when it comes to working on your machine.

Expert advice with direct link to the manufacturer

Expert advice with direct link to the manufacturer

Our dealers have spare parts centres which hold millions of pounds worth of stock, meaning you get the best possible service for your business.

Identify problem & assist fix without site visit

Identify problem & assist fix without site visit

Our engineers have a wealth of experience between them. This means they can often identify issues remotely, increasing the probability of getting the problem fixed without the cost of a site visit.

Emergency breakdown assistance

It’s important to remember that the cost of downtime is not just the loss of production from that particular machine. It is also any other machines in the process, non-productive operators and drivers, and can even impact on supply contracts. When a breakdown occurs, Blue rush to the rescue armed and ready to get you back up and running.

£5m worth of OEM spares, available for immediate dispatch

£5m worth of OEM spares, available for immediate dispatch

We hold key spare parts at each of our offices, improving our efficiency in dealing with your service call. These parts are available for immediate dispatch to help maintain your production.

Spare part support from our suppliers

Spare part support from our suppliers

Our dealers have spare parts centres which hold millions of pounds worth of stock, meaning you get the best possible service for your business.

OR Site visit usually next day

OR Site visit usually next day

Our aim is to be on-site the very next day should you call with an issue before midday.